Customer Experience

Improving the experience your customers have with your organization at each point of contact is critical. We are sharing insights and tips on this topic.

Online Success Story: Régine Café

Regine Cafe - Montreal brunch

The secret of Régine Café’s success is excellent food – of course – but also a carefully crafted branding, meticulously and consistently implemented day after day that has created a large “tribe” of extremely loyal and engaged customers.